FW: Join Developing Customer Service Superstars by E.J. McKnight on February 18 or 20, 2009 at the Renaissance Makati City Hotel Manila

Hey Tony ! Come learn how to become a customer service superstar with me! E.J. Mcknight's Developing Customer Service Superstars Workshop Now, you can choose between these 2 schedules  [  ] 9:00am - 5:00 pm, February 18, 2009 [  ] 9:00am - 5:00 pm, February 20, 2009   Renaissance Makati City Hotel Manila. Get a completely different perspective on customer service and its importance in today's corporate environment!   Dear Tony, After a raving success last year, we are excited to announce that E.J. Mcknight will conduct two runs of Developing Customer Service Superstars Workshop. Now you can choose to attend from any of the two schedules: February 18 (Wednesday) or 20 (Friday).   In this one-day high energy, high impact workshop, E.J. will first attack all the incorrect perceptions about customer service and then move into a vital component that challenges you to honestly appraise your own weaknesses and your team's weaknesses... weaknesses that can create negative impressions in the customer, often without you ever knowing it!    Here are some of what last year's participants have to say:   "Thanks for hammering in a lot of realizations, E.J.!" ~ Bong Calawod, The Linden Suites "Great speaker...his family is blessed to have him and I'm so thankful that I'm able to have the opportunity to listen to him and learn a lot of things." ~ Wendy Cabrera, GlaxoSmithKline   "E.J. Mcknight is awesome! Fun and contagious!" ~ Ethel B. Bondoc, Empowerment Training Services   "E.J. Mcknight is great, he can elaborate each point clearly." ~ Noli D. Orejas, Alarm Security & Investigation Services, Inc.   "Very effective speaker, great impact!" ~ Gheny Paulino, GlaxoSmithKline   Don't miss the 2nd E.J. Mcknight's Developing Customer Service Superstars Workshop. Reserve your seat now! Call us at 813-2703 or 813-2732 (ask for Juliet) or fill out our attached reservation form and fax at 813-2745 or email back to us at slvguru@pldtdsl.net.     Sincerely yours,  Ella Publico Project Director Salt and Light Ventures, Inc.  www.saltandlightventures.net   P.S. SAVE PHP 1,100 if you book now and avail our Best Buy Rate until January 28.    E.J. Mcknight will make you laugh..make you cry...hold your attention until his last word.    His talks have received standing ovations from crowds as large as 6,500!   E.J. Mcknight is a master teacher, author, successful entrepreneur, and highly sought after motivational consultant in the U.S. His powerful messages and presentations are energized, engaging, personally uplifting, and highly entertaining. E.J. incorporates fun and entertainment in all his trainings to successfully drive a point. He has earned the respect as one of the most educationally sound, yet entertaining trainers over the last ten years, and many in the industry have tried to emulate his techniques.    E.J. Mcknight is also the founder and director of TOGETHER, an international humanitarian organization that has renovated impoverished schools. He has also helped provide surgeries for several Filipino children and collected 17,000 books to help a small island in the Philippines.   This seminar is a high energy, thought provoking adventure into not only the mind of the customer but also the customer "servant".    Personal Inventory: what we bring to the table!!! This component is a mini seminar in itself that will: ~ Identify the lies we tell ourselves ~ Identify why we have created these false notions ~ How these destructive beliefs affect customer service ~ Three specific ways to become a Superstar in Customer Service   Who is the customer and what is he thinking on? Few, if any, customer "servants" really understand what customers want, and this section will bring you inside the mind of the customer. In this segment we will discuss the need for effective communication and the importance of: ~ Questioning techniques.. ask the RIGHT question ~ Listening techniques.. what to look for in their response ~ Observing techniques.. noticing the little things that can tell you more than their words ~ How to create loyalty in customers thru communication ~ How to turn dissatisfied customers into customers for life!   Create a customer service plan for YOUR company Even if you think its not broken, break it anyway and start over again, looking at it from this new perspective. In this section we will begin to customize a plan for YOUR company by looking at:   ~ YOUR specific customer service objectives, problems, and ideas ~ A redefinition of a "customer" ~ Creating a unique customer service COMBAT team   Finding ways to reward GREAT customer serviceThere will be much opportunity for specific questions and participation. You will laugh, maybe even cry, but you will definitely leave with a powerful message that will vault you to CUSTOMER SERVICE STARDOM!!!   More Rave Reviews from 2008 run!   "Looking forward to attending more EJ Mcknight seminars." ~ Rosemarie Cabellan, Seaoil Philippines, Inc.   "The speaker is very good! Funny, entertaining, knowledgeable...Amazing!" ~ Shantelle Benito, GlaxoSmithKline   "EJ Mcknight was great!!! He is very inspiring." ~ Edward C. Santos, Trend Micro, Inc. "You have touched my life. I will touch others too!" ~ Rachelle V. Carreon, GlaxoSmithKline   There will be much opportunity for specific questions and participation. You will laugh, maybe even cry, but you will definitely leave with a powerful message that will vault you to CUSTOMER SERVICE STARDOM!!!    The 2nd E.J. McKNIGHT'S DEVELOPING CUSTOMER SERVICE SUPERSTARS WORKSHOP Now, you can choose between these 2 schedules  [  ] 9:00am - 5:00 pm, February 18, 2009 [  ] 9:00am - 5:00 pm, February 20, 2009   Renaissance Makati City Hotel Manila.   Training Investment:  Best Buy Rate: P4,377 + VAT (until Jan. 28, 2009 only)   Early Bird Rate: P 4,877 + VAT (until Feb. 6 '09) Regular Rate: P 5,477 + VAT Walk In Rate: P 5,977 + VAT      "E.J. McKnight made a huge difference in our normal business operations. Since the first day he was here, our staff has worked better and more efficiently." - Jason Mudd, Leading Network Solutions   "He held the attention of 100 government employees with his energy and powerful message. It was memorable." - Mayor Alfredo Romualdez, Tacloban, Leyte  The 2nd E.J. Mcknight's Developing Customer Service Superstars Workshop is produced and organized by Winner - The Gold Quill Award for the Achievers & Leaders (ALS) Seminar 2005 Winner - The Anvil Award of Excellence for Institutional & Corporate Programs for John Maxwell Leadership Summit  2004  Winner - Araw Gold Award, Philippine Ad Congress - Tom Peters Live! Seminar 2003 Save P1,100 until Jan. 28 '09  The 2009 E.J. MCKNIGHT'S DEVELOPING CUSTOMER SERVICE SUPERSTARS WORKSHOP Renaissance Makati City Hotel Manila RESERVATION FORM Source: DCSS2-February 18, 2009-Renaissance Hotel-0120announcement   Yes! Please register __ seat/s for me! [   ] 9:00 am - 5:00 pm, February 18, 2009  [   ] 9:00 am - 5:00 pm, February 20, 2009    TERMS: 1. Cancellations seven (7) days before the seminar will not be honoured. 30% of the total amount will be charged to your account if you fail to inform us of your cancellations before the 7-day deadline. Cancellations should be in writing and emailed or faxed to us. Seminar participation may be transferred to another person in the same company. 2.  This reservation form, when completed, may also serve as your billing invoice. 3.  All seminar fees must be prepaid.     COMPANY DETAILS NAME OF COMPANY/ORGANIZATION  Perfect Home Centrum ADDRESS  G. Flores Avenue Butuan City TELEPHONE #                                               FAX #   EMAIL ADDRESS                                           WEBSITE   RESERVING OFFICER'S NAME                      DESIGNATION   RESERVING OFFICER'S CONTACT#               EMAIL ADDRESS   PRODUCT/SERVICES OFFERED                    TYPE OR SERVICES OFFERED   COMPANY TIN#       PARTICIPANT 1          [  ] MR       [  ] MS       [  ] MRS       [  ] DR       [  ] PROF NAME  Tony N. Hilado NICK NAME                                                   DESIGNATION   TELEPHONE #                                               FAX #   MOBILE #                                                      EMAIL ADDRESS       PARTICIPANT 2          [  ] MR       [  ] MS       [  ] MRS       [  ] DR       [  ] PROF NAME   NICK NAME                                                   DESIGNATION   TELEPHONE #                                               FAX #   MOBILE #                                                      EMAIL ADDRESS     PARTICIPANT 3          [  ] MR       [  ] MS       [  ] MRS       [  ] DR       [  ] PROF NAME   NICK NAME                                                   DESIGNATION   TELEPHONE #                                               FAX #   MOBILE #                                                      EMAIL ADDRESS     * For more than 3 pax, kindly add more. Thank you. * Mobile# is optional but important in case we need to confirm or inform delegates of urgent, last minute changes in case of emergencies (ie. weather, speaker changes, etc).   KINDLY SELECT ONE OF THE FOLLOWING PAYMENT METHODS: [   ]  By Cheque.  I will send check payment to your office on _______________________. [   ]  By Pick-up.  Please pick-up our check on _________________________ (time/date).         Made payable to Salt and Light Ventures, Inc. [   ]  By Bank Deposit. Kindly remit the money to the ff. bank details:        Company Name: Salt and Light Ventures, Inc.        TIN #: 212-844-982-000-VAT        Account #: BPI CA#3211-0837-85, Paseo de Roxas, Makati Branch   Source: DCSS2-February 18, 2009-Renaissance Hotel-0120announcement    For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of services.