FW: developing customer service superstars - feb 20 at the renaissance makati city hotel

Hello Tony!    Twelve days to go to EJ McKnight's Developing Customer Service Superstars Workshop.  31 seats left.   Now ONLY on FEBRUARY 20, 2009!   Get a completely different perspective on customer service and its importance in today's corporate environment.   E.J. Mcknight's Developing Customer Service Superstars Workshop will first attack all the incorrect perceptions about customer service and then move into a vital component that challenges you to honestly appraise your own weaknesses and your team's weaknesses... weaknesses that can create negative impressions in the customer, often without you ever knowing it!   Hurry and book your seats to Developing Customer Service Superstars Workshop. It is a one-day high energy, high impact, must-attend seminar on February 20 at the Renaissance Makati City Hotel.   Here are what his participants have to say about E.J. -   "Great speaker...his family is blessed to have him and I'm so thankful that I'm able to have the opportunity to listen to him and learn a lot of things." ~ Wendy Cabrera, GlaxoSmithKline Philippines, Inc.   "E.J. Mcknight is awesome! Fun and contagious!" ~ Ethel B. Bondoc, Empowerment Training Services   "E.J. Mcknight is great, he can elaborate each point clearly." ~ Noli D. Orejas, Alarm Security & Investigation Services, Inc.   Call us at 813-2703 or 813-2732 (ask for Juliet) or fill out our attached reservation form and return to us via fax (813-2745) or email svlguru@pldtdsl.net.     Sincerely yours,   Ardy Roberto Chief Encouragement Officer Salt and Ventures, Inc.   PS. You have just 12 days to sign up and inspire your managers        or team mates to become customer service superstars. Call        us now at 8132703 or 8132732 so that you can save       P600 using the Early Bird Rate.     E.J. Mcknight will make you laugh..make you cry...hold your attention until his last word.   His talks have received standing ovations from crowds as large as 6,500!    E.J. Mcknight is a master teacher, author, successful entrepreneur, and highly sought after motivational consultant in the U.S. His powerful messages and presentations are energized, engaging, personally uplifting, and highly entertaining. E.J. incorporates fun and entertainment in all his trainings to successfully drive a point. He has earned the respect as one of the most educationally sound, yet entertaining trainers over the last ten years, and many in the industry have tried to emulate his techniques.     "He attacks an audience. It's electric... how he can make you laugh so hard, yet hit you right between the eyes with his insight. My job demands that I attend many seminars, and he's the best I've seen. I've heard him three times on three unrelated occasions, and he's been sensational each time." - Mr. Sam McCord, V.P. Marketing, Fairchild Inc.     E.J. is also the founder and director of TOGETHER, an international humanitarian organization that has renovated impoverished schools. He has also helped provide surgeries for several Filipino children and collected 17,000 books to help a small island in the Philippines.       This seminar is a high energy, thought provoking adventure into not only the mind of the customer but also the customer "servant".     presents    E.J. Mcknight's Developing Customer Service Superstars February 20, 2009, Friday  9:00am - 5:00 pm Renaissance Makati City Hotel Manila   PROGRAM MODULE:   Personal Inventory: what we bring to the table!!! This component is a mini seminar in itself that will: Identify the lies we tell ourselves Identify why we have created these false notions How these destructive beliefs affect customer service Three specific ways to become a Superstar in Customer Service Who is the customer and what is he thinking on? Few, if any, customer "servants" really understand what customers want, and this section will bring you inside the mind of the customer. In this segment we will discuss the need for effective communication and the importance of:  Questioning techniques.. ask the RIGHT question Listening techniques.. what to look for in their response Observing techniques.. noticing the little things that can tell you more than their words How to create loyalty in customers thru communication How to turn dissatisfied customers into customers for life! Create a customer service plan for YOUR company Even if you think its not broken, break it anyway and start over again, looking at it from this new perspective. In this section we will begin to customize a plan for YOUR company by looking at:   YOUR specific customer service objectives, problems, and ideas A redefinition of a "customer" Creating a unique customer service COMBAT team Finding ways to reward GREAT customer serviceThere will be much opportunity for specific questions and participation. You will laugh, maybe even cry, but you will definitely leave with a powerful message that will vault you to CUSTOMER SERVICE STARDOM!!!     "Very effective speaker, great impact!" ~ Gheny Paulino, GlaxoSmithKline Philippines, Inc.    There will be much opportunity for specific questions and participation. You will laugh, maybe even cry, but you will definitely leave with a powerful message that will vault you to CUSTOMER SERVICE STARDOM!!! So hurry and register now! Training Investment: Early Bird Rate: P 4,877 + 12% vat (until Feb. 6 2009) Regular Rate: P 5,477 + 12% vat Walk In Rate: P 5,977 + 12% vat        "E.J. McKnight made a huge difference in our normal business operations. Since the first day he was here, our staff has worked better and more efficiently." - Jason Mudd, Leading Network Solutions    "He held the attention of 100 government employees with his energy and powerful message. It was memorable." - Mayor Alfredo Romualdez, Tacloban, Leyte, Philippines       4 Easy Ways to Reserve! 1. Fill up the form below and Email us at slvguru@pldtdsl.net 2. Fax this form to 813-2745 or 886-4841 3. Call 8132732/03; 8302191 ask for Fina or Juliet, or send form together with your company check to Salt and Light Ventures, Inc., 4/F Majalco Bldg., 104 Benavidez St., Makati City. You may also deposit payment to Salt & Light Ventures, Inc. BPI Current Account # 3211-0837-85, Corinthian Plaza, Paseo de Roxas, Makati branch. Please remember to write the name(s) of the delegate(s) on the deposit slip.       "Thanks for hammering in a lot of realizations, E.J.!" ~ Bong Calawod, The Linden Suites   Reservation Form E.J. Mcknight's Developing Customer Service Superstars February 20, 2009, Friday  9:00am - 5:00 pm Renaissance Makati City Hotel Manila                                                                                       TERMS: 1.  No cancellations seven days before the seminar.  Seminar participation may be transferred to another person in the same company. 2.  This reservation form, when completed, may also serve as your billing invoice. 3.  All seminar fees must be prepaid.   source:DCSS2_Feb 20, 2009_Renaissance Makati City Hotel_last 12 days_feb 20-only_0203                                                     COMPANY DETAILS NAME OF COMPANY/ORGANIZATION  Perfect Home Centrum ADDRESS  G. Flores Avenue Butuan City TELEPHONE #                                                                        FAX #   EMAIL ADDRESS                                                                   WEBSITE   RESERVING OFFICER'S NAME                                              DESIGNATION   RESERVING OFFICER'S CONTACT#                                      EMAIL ADDRESS   PRODUCT/SERVICES OFFERED                                            TYPE OR SERVICES OFFERED   COMPANY TIN#         PARTICIPANT 1          [  ] MR       [  ] MS       [  ] MRS       [  ] DR       [  ] PROF NAME  Hilado Tony N. NICK NAME                                                                           DESIGNATION   TELEPHONE #                                                                        FAX #   MOBILE #                                                                               EMAIL ADDRESS       PARTICIPANT 2          [  ] MR       [  ] MS       [  ] MRS       [  ] DR       [  ] PROF NAME   NICK NAME                                                                            DESIGNATION   TELEPHONE #                                                                        FAX #   MOBILE #                                                                               EMAIL ADDRESS     PARTICIPANT 3          [  ] MR       [  ] MS       [  ] MRS       [  ] DR       [  ] PROF NAME   NICK NAME                                                                            DESIGNATION   TELEPHONE #                                                                        FAX #   MOBILE #                                                                               EMAIL ADDRESS       * For more than 3 pax, kindly add more. Thank you. * Mobile# is optional but important in case we need to confirm or inform delegates of urgent, last minute changes in case of emergencies (ie. weather, speaker changes, etc).   source:DCSS2_Feb 20, 2009_Renaissance Makati City Hotel_last 12 days_feb 20-only_0203                                                     KINDLY SELECT ONE OF THE FOLLOWING PAYMENT METHODS: [   ]  By Cheque.  I will send check payment to your office on ______________________________. [   ]  By Pick-up.  Please pick-up our check on ______________________________ (time/date).        Made payable to Salt and Light Ventures, Inc. [   ]  By Bank Deposit Kindly remit the money to the ff. bank details:        Company Name: Salt and Light Ventures, Inc.        TIN #: 212-844-982-000-VAT        Account #: BPI CA#3211-0837-85, Paseo de Roxas, Makati Branch   For zero rated or VAT exempt companies, please include your Certificate of Exemption. Provide Form 2307 or Certificate of Tax Withheld if payment done with tax withheld. Please withhold only 2% as we are classified as suppliers or contractors of services.    Produced & Organized by: Winner - The Gold Quill Award for the Achievers & Leaders (ALS) Seminar  2005 Winner - The Anvil Award of Excellence for Institutional & Corporate Programs for John Maxwell Leadership Summit- 2004 Winner - Araw Gold Award, Philippine Ad Congress - Tom Peters Live! Seminar - 2003